Outbound Call Center Systems
Crosstalk Outbound is an outgoing telemarketing system that manages outgoing calls and assist you to conduct a survey over the phone. Our system will guide the agent through the survey and notifies the agent of his or her target achievement. With the support of Asterisk/ PABX hardware/ software based telephone system and our system, we can make outgoing calls based on selected criteria’s.
Our system is so efficient to use, we will automatically dial the number for the agent to speak. Based on the settings that the admin set for the agent, the system can decided which calls to transfer to which agent base on the language the agent can speak. Our system can even help to call based on your target market.
You can also set a target for the agent to achieve. The system also comes with a supervisor account where a supervisor can monitor each agent’s progress live. Using our system, you can set a value for each completed call by the agent. With our system in place, your agent is no longer necessary to work from the office. We can set up our system so your agents can work remotely or even work from home. There is no more a necessity for a huge office space to accommodate all your agents. This will help you financially in the long run and also help with the agent’s performance. Finally, we also have a reporting system that will give you the results live of each calls as the agents makes calls. The report will also generate graphs for better analysis.
Another section of the report is the agent performance report, our system will calculate the agent’s performance and how much each agent should be paid if needed.