Crosstalk inbound is a call attendant system that manages delegates incoming calls to the appropriate people. Calls will come into our system, and the system will decide whom to transfer the call based on the people availability. With the support of PABX/ Asterisk hardware/software based phone system and our software, we can manage all your incoming calls and delegate it to the appropriate people.
With the help of our system, people can now work from home. All the incoming calls can be transferred to a people that is in a remote location or just working from home. All the people will need is a laptop and good internet connection. This dramatically help your company to save money.
We also have a supervisor software that helps to monitor the people’s performance live on a daily basis. The supervisor can see which people is currently on a call or on a break. With this system in place, your people will be more efficient in the work place.
We can even include the automated voice prompt system where the caller can select which department they wish to speak to enable the people to be more efficient. Our calls can withstand extremely heavy call traffic. We have a proven record of accomplishment with HKL using our system. HKL service call Centre operates on a 24hours basis. We also have a reporting system that will show you the people’s performance for your appraisal.